2015 Prize winner ‘adding value to patients’: European Excellence Award (EEA, EFQM)
Member and secretary of the Medical Council of the Hospital Kirchberg (Robert Schumann Hospitals)
2014 Winner in all categories of the Benelux Excellence Award (BEA, EFQM)
President of the Case Evaluation Commission of the European Society ofLingual Orthodontics (ESLO)
2012 Course instructor: TOP Incognito Practice Live at the Practice in Luxembourg- Merl
2011 Member of the Board of
the Collège Européen d’orthodontie (CEO)
2011 Member of the new Assessment Committee at Kirchberg Hospital (Luxembourg)
2010 Finalist in the European EFQM Excellence
2010 Certificate of Excellence at the World Board of Lingual Orthodontics (WBLO)
2010 Certificate of Excellence at the Board Français d’Orthodontie (BFO)
Certificate of Excellence at the Collège Européen d’orthodontie (CEO)
2009 Winner of the European award EFQM Recognition for Excellence Award (R4e)
of the European Society of Lingual Orthodontics (ESLO)
Since 2007 Lecturer at the Superior cycle specialising in orthodontics CECSMO & DUOL at René Descartes University Paris 5
of the Luxembourg Quality award with Excellence Trophy
2005-2010 Member of the pilot committee of Kirchberg Hospital (Luxembourg)
2004-2011 President of the Accreditation committee of the OLAS (Luxembourg Office
of Accreditation and Surveillance), current active member
2004 Founding member of the Society for Quality in Dentistry (SQD) – benchmarking group based in Switzerland
Founding President of the Luxembourg Society for Dento-facial Orthopedics
Title: EXCELLENCE IN MANAGEMENT FOR CLASS III SURGERY CASES
objective of this presentation is to give our experience on how Excellence in organization and Management can lead to Excellence in Class III surgery cases.
exact matching of set-up to treatment result in lingual orthodontics is a key performance indicator of orthodontic practice (objectively proven clinical indicators).
Methodology: The fully customized lingual system and the rigorous documentation help to match initial set-up to final result in Class III surgery cases.
The concept of ‘starting with the results in mind’ has the key benefit of:
- Cleary defining all the treatment steps in a transparent
way, phased out over time
- Determining upfront the deliverables to attain on each treatment deadline, helping also the plan adequate materials and resources
- Ensuring a better understanding and compliance from the supportive staff with the defined objectives, appropriating to themselves the expected results specified in advance.
- Increasing the patient motivation and cooperation level as he better grasps the way ahead and measures gradually how progress is objectively achieved.
Results: This approach shows a higher level of performance in the treatment interim and final results of Class III surgery cases, as measured by the indicators and
reflected in the organisation’s aggregate management dashboards.
The patient satisfaction also improves over time, as the treatment has been designed
and explained with the results in mind.
The EFQM process-orientation and PDCA methodology ensure full control of the treatment delivery cycle.
Conclusion: The author proves by 6 clinical cases the excellence of results in lingual orthodontics with Class III surgery cases.
Dr Germain BECKER
- Keywords :
III surgery cases
matching of set-up to treatment result
define all the treatment steps